Estimated Delivery Times
Estimated delivery times are provided during the checkout process and are based on the selected shipping method and destination.
Please note that these are approximate estimates and actual delivery times may vary due to factors beyond our control.
Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing tracking information.
You can track the status of your order using the provided tracking number.
Delivery Attempts and Redelivery
Our shipping partners will attempt delivery according to their policies.
If delivery is unsuccessful, they may leave a notice for you to arrange redelivery or pick up the package from a designated location.
To initiate a return or exchange, please contact our customer service at [customer service email] within the specified return period.
Provide your order number, item details, and reason for return/exchange.
We will provide you with instructions on how to return the item.
Once we receive and inspect the returned item, we will notify you via email about the approval or rejection of your refund.
If approved, your refund will be processed to the original payment method within [insert number] business days.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [insert number] days of receiving the product.
We may require photographic evidence of the damage or defect.
We will offer a replacement, exchange, or refund for the damaged or defective item.