Thank you for shopping with LabelByAnusha. We want you to have a satisfying shopping experience, and we understand that sometimes you may need to return or exchange a product. This Return & Refund Policy outlines our procedures for returns, exchanges, and refunds. By making a purchase on our website (“labelbyanusha.com”), you agree to the terms and conditions of this policy.
Returns and Exchanges
1.1 Eligibility:
You may be eligible for a return or exchange within 5-7 days from the date of purchase or delivery, depending on the product category.
To be eligible, the item must be unused, unworn, and in its original packaging, with all tags and labels attached.
1.2 Non-Eligible Items:
We do not accept returns or exchanges for personalized or custom-made items unless they are defective or damaged.
Products marked as “Final Sale” are not eligible for returns or exchanges.
1.3 Return Process:
To initiate a return or exchange, please contact our customer service at contact@labelbyanusha.com within the specified return period.
Provide your order number, item details, and reason for return/exchange.
We will provide you with instructions on how to return the item.
Refunds
2.1 Eligibility:
Refunds are issued for eligible returned items that comply with the conditions mentioned in section 1.1.
Shipping and handling charges are non-refundable.
2.2 Refund Process:
Once we receive and inspect the returned item, we will notify you via email about the approval or rejection of your refund.
If approved, your refund will be processed to the original payment method within 5-7 business days.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us on the same day of receiving the product.
We may require photographic evidence of the damage or defect.
We will offer a replacement, exchange, or refund for the damaged or defective item.
Return Shipping
You are responsible for return shipping costs unless the return is due to our error or a defective/damaged item.
We recommend using a trackable shipping service for your returns.
Contact Us
If you have questions or concerns about our Return & Refund Policy, please contact us at contact@labelbyanusha.com.
Please note that this Return & Refund Policy is subject to change without prior notice. It is your responsibility to review this policy periodically to stay informed of any updates.
By making a purchase on our Website, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.